Resident Services Associate- PT

This position is one that is responsible for resolving requests, questions received over the telephone/in person, and coordinating functions of the front desk.  Assist the Director of Life Enrichment and coordinates “outside” entertainment and local activities.

HOURS: 4:00p-8:00p Monday-Friday

• Receive incoming phone calls, answer questions, resolve the phone call whenever possible, otherwise transfer to appropriate individual, Screen calls to the marketing office and resolve the call or answer questions.
• Survey callers that are calling into the marketing office to collect primary market data.
• Welcome guests and residents who approach the Resident Services Desk and provide assistance as appropriate. Follow protocol for appointments and tours.
• Make reservations for the guest room and distribute guest room requests to the appropriate departments.
• Schedule marketing tours and appointments, including confirmation calls and follow-up. Managing and responding to incoming email inquiries.
• Maintain a "Spotless" Resident Services Desk: stocking an inventory of brochures, magazines etc.
• Clear counters - no clutter, brochures or magazines.
• Perform other related duties as directed by the supervisor.
• Demonstrate strong team orientation by actively participating, supporting and seeking support as appropriate within the context of the marketing team and the larger GSV team.
• Assist the Administrative Assistant in the Business Office as requested.
• Assist with requests from the Library Committee, Chaplains, and Volunteer staff.
• Process credit card, cash and check payments for guest room services etc.

• Pleasant and cheerful attitude at all times
• Outstanding telephone communication skills and human relation skills
• Detailed and articulate. Ability to resolve problems.
• Computer proficiency is essential and working knowledge of Microsoft Office and CRM software.