• Receptionist

    Job Locations US-PA-Akron
    Category
    Administrative
    Type
    Part-Time
    Shift
    2nd Shift
  • Overview

    This position is one that is responsible for resolving requests and questions received over the telephone and in person.

     

    HOURS

    Weekday:3:30pm-8pm.

    Every other weekend: noon-5pm.

    24 Hours Per Pay

    Responsibilities

     

    • Receive incoming phone calls and learn the nature of the call. Resolve the phone call whenever possible, or transfer to appropriate individual,
    • Screen calls to the Administrative office and resolve the call or answer questions if possible.
    • Welcome guests and residents who approach the Reception Desk and provide assistance as appropriate.
    • Greet those arriving for appointments and tours:
      1. Offer coffee or other beverage
      2. Offer to hang coats
      3. Notify the person who scheduled the tour.
    • Clear counters - no clutter, brochures or magazines
    • Keep the reception area, including the desk, neat and tidy at all times.
    • Perform other related duties as directed by the supervisor.
    • Place confirmation phone calls and respond to e-mail inquiries.
    • Deliver outstanding customer service with the intent of providing residents, future residents and visitors with a "delightful" experience.
    • Light typing.
    • Sort incoming mail, distribute and place in appropriate mailboxes. Forward mail as needed.
    • Demonstrate strong team orientation by actively participating, supporting and seeking support as appropriate within the context of the team and the larger GSC team.
    • Supports the weekend manager on duty.

    Qualifications

     

    • Good telephone communication skills.
    • Ability to make contact with local service providers and establish working relationships.
    • Computer proficiency is essential.
    • Working knowledge of Microsoft Office.

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